Help section

The help section of UNITRACC will be refined continuously. Here you can find a growing faq-section.

UNITRACC Frequently Asked Questions



UNITRACC is the independent working and information platform dedicated to the subjects of pipeline construction, renewal and maintenance, and winner of the European E-Learning Award. With a UNITRACC subscription you gain access to modules, videos, e-books and much more. Find out more about who we are!


How do I purchase a UNITRACC subscription?

Please contact us under To find out more about the benefits of a subscription, download our information brochure here.


How long after registration and payment will I receive my Access Codes?

You should receive your access codes in 5-7 business days after registration and payment. If you have any issues accessing your account after this time please contact the customer support:


What is your refund policy?

You can cancel your account within 14 days following subscription and payment and prior to any access to the UNITRACC portal. Please contact the customer support team directly to request a refund:
No refunds will be issued once you have activated your acccount and accessed the UNITRACC portal.


Where can I find your Terms of Use and Service?

The Terms of Use and Service can be found here.


How can I add the 5 users for the Teams Subscription plan?

Once you have registered your information and payment has been confirmed, you will be sent five access codes to your contact email address which can be redeemed by your employees after registration on With these codes, you gain access to our didactic content including all technical books, lessons and virtual construction sites. Please be aware that each code can only be used once and loses its validity immediately after being redeemed. If you need to change access to the service, please contact the customer support team directly.


I forgot my password, what should I do?

Please use the fuction 'Forgot password' in the login page and type in your username. Once you click "start password reset", the system will automatically send you an e-mail with a link to a page where you can enter a new password. If you do not receive this automated e-mail, then please check your spam folder or contact customer support.